Internal conversational/operational SMS traffic:

---

✅ Clear Compliance Report for Internal Conversational Operational SMS

📌 Definition: What Counts as Conversational/Operational SMS?

• Conversational SMS refers to two-way, real-time communication (e.g., scheduling clarification, on-site updates, dispatch coordination).
• Operational SMS includes informational alerts, like:
• Schedule changes
• Shift reminders
• Safety updates
• Employee logistics

This is not considered marketing or promotional under the FCC’s TCPA definition.

---

🔒 Does This Still Require Registration?

Yes. Even for conversational, internal, and operational use:

• If SMS is sent using 10-digit long codes (10DLC) from a business/provider account (e.g., Intermedia), it is treated as A2P (Application-to-Person).
• A2P = registration is required with:
• The Campaign Registry (TCR)
• Your SMS platform (e.g., Intermedia)
• There are no exemptions based solely on message content or audience (even if it's employees).

🛑 If you don’t register, mobile carriers may block or throttle your SMS traffic—even if it's non-commercial.

Source:

• FluentStream: A2P 10DLC Texting Regulations
• Intermedia A2P SMS Compliance

---

📝 What You Need to Register

For conversational/operational internal use, you’ll register a “Low Volume Mixed” or “Customer Care” campaign. You'll need:

1. Brand registration (company legal info and EIN)
2. Use case description (e.g., "Internal operational messaging between dispatch and employees")
3. Consent method (e.g., “Employee consents by providing number at hire”)
4. Opt-out method (e.g., “Reply STOP or contact HR to opt out”)
5. SMS Terms or Privacy Policy (can be internal or public)

🟡 You do not need a web-based opt-in form.
✅ Verbal or employment-based consent is acceptable, but you must describe it in the campaign form.

Source:

• Reddit: Internal Use Campaign Example
• CTIA Messaging Principles PDF

---

🔁 Opt-Out Requirement

Even for internal operational messaging:

• Carriers require that you support STOP or another opt-out method.
• You do not have to include “STOP to cancel” in every message, but the functionality must be present.

📌 Best Practice: Let employees know in your policy or onboarding docs that they can opt out by texting STOP or contacting HR/IT.

---

⚖️ Legal Considerations (FCC/TCPA)

• Conversational/operational messages are not “telemarketing.”
• No written opt-in or DNC list compliance is required.
• Just ensure there is clear, documented consent to receive texts (usually covered in the employer-employee relationship).

Source:

• TCPA World: Employer Messaging
• FCC TCPA Rules – Federal Register

---

✅ Summary Checklist for Internal Conversational SMS

Requirement	Required?	Notes
Campaign Registration (A2P 10DLC)	✅ Yes	Must register with TCR
Use Case Type	✅ Yes	“Customer Care” or “Low Volume Mixed”
Written Consent	❌ No	Verbal or employment-based OK
Public Opt-in Form	❌ No	Not needed
Opt-Out Support (e.g., “STOP”)	✅ Yes	Required but not in every message
Privacy/SMS Policy	✅ Yes	Internal or public page is fine
Subject to Telemarketing/DNC Rules	❌ No	Not applicable for operational use

---